- Where do you deliver?
- How much does delivery cost and how long will it take?
- Do you always meet your estimated delivery times?
- What happens if I order more than one product – am I expected to pay multiple postage fees?
- What if I’m not in when you make a delivery?
- Can I have free postage on my order?
- Will I get back the original postage and packaging charges that I paid if I cancel my order?
- Will I get charged customs fees?
WHERE DO YOU DELIVER?
We deliver our canvas bags and accessories to most countries in the world - basically anywhere that UPS/EMS deliver. So that includes USA,France, Germany, Switzerland, Norway, Canada , Australia, Brazil, Russia, New Zealand and many other places too.
HOW LONG DOES IT TAKE/ HOW MUCH DOES IT COST?
A summary of delivery costs is listed above - for other counties delivery costs are calculated during checkout. Please follow the process to obtain an accurate figure. Also please note that delivery to remote areas within a country, small islands etc can sometimes take longer than the times quoted. DO YOU ALWAYS MEET YOUR ESTIMATED DELIVERY TIMES? We do try our best to meet the delivery timescales that we quote, but occasionally a parcel can be late due to reasons that are out of our control. We do however try very hard to ship orders received before 12 noon the same day (except at weekends) to give the best possible chance of a delivery arriving quickly. WHAT COURIER DO YOU USE? As standard we post all our items via UPS. We use them as they provide a fast a secure end to end delivery service to a wide variety of countries. There are a few countries (or areas within countries) however that they don't operate in themselves - in that case they hand the parcel over to a partner in that country. Very occasionally UPS don't deliver at all and in that case we will select a different carrier - it is our policy to only do this when UPS do not deliver themselves due to the extra work and cost involved (we will not charge you extra when we do this).
WHAT HAPPENS IF I ORDER MORE THAN ONE PRODUCT – AM I EXPECTED TO PAY MULTIPLE DELIVERY FEES?
No - if you order multiple items in a single order you will only pay delivery once - often at a rate much cheaper than if you had purchased separately. Very occasionally an item will be out of stock so we will send it separately later on at no extra cost to you. WHAT IF I’M NOT IN WHEN YOU MAKE A DELIVERY? Don’t worry, if nobody is available at your address to take delivery, our designated carrier will leave you a note saying they’ve called. There will be contact details via which you can contact them directly to rearrange delivery on a more convenient day.
WILL I GET BACK THE ORIGINAL POSTAGE AND PACKING CHARGES THAT I PAID IF I CANCEL MY ORDER?
If you are in the European Union and you cancel your order in writing within seven days after the day you receive your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Consumer Contracts Regulations. If you paid for premium or express delivery, we will only refund the cost of standard delivery. Unless the products are faulty or not as described, you will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the 7 days allowed under the Consumer Contracts Regulations or if you only cancel part of your order (although you still have 3 months in which to return your goods and receive a full refund for the cost of actual the goods).
HOW WILL THE ORDER BE PACKAGED WHEN IT IS SENT TO ME?
We ship all our bags out in a strong cardboard box to avoid damage during transit. Accessories will either be sent in a box or a padded envelope as appropriate to ensure they reach you safely. The packaging is discrete to avoid attracting attention but does feature our return address and company name in small letters on the shipping label.
WILL I GET CHARGED CUSTOMS FEES?
Customers who are outside of the European Union may get charged taxes or customs fees on the import of items into their country. Unfortunately, for most countries, we can cannot predict what these would be as they vary from country to country and product to product. The customer will be responsible for paying these charges and may have to make payment for them before the courier will hand over the goods.
We have however created a small list with information that we have gained from customer's experiences and government websites. As the rules can change from time to time we make no guarantees that customers will not be charged - so customers should always double check the rules in their country for themselves.
We note that customers in the USA usually don't get charged customs on orders under $800. More information: here
We note that customers in Singapore usually don't get charged customs on orders under S$400. More information: here