KINDLY REMINDING: Due to lighting, displays and other reasons, maybe there is color difference between pictures and material objects, the color take the material object as. Perfectionist, please think twice.
1. All the products are triple-checked before they are delivered to our customers. Please check the product at the arrival before signing your name on the logistics note. In case it's broken or not your purchase, please reject receiving the product. And please contact us immediately for an exchange.
2. If there is any quality problem within 3 days of receiving the product,we will issue a full refund.Quality problems include the products arrive with damages, wrong delivery or mismatched models. However, we would not hold responsibility for damages caused by malice action (by customer herself/himself), and exchange or refund would be rejected.
For all defective items, buyer need to send pictures to proof the damages parts.
Please contact us for return address if you want to send the items back. The return items must contain the following information: name, address, email, order number, telephone, detailed description of the problem.
3. If you want to return the item without any quality issues. Please contact us within 7 days of receiving your order. We will swap for a good one upon stock availability ( Pls pay the shipping cost, and tell us the tracking no. ), or make a refund ( Pls pay all the shipping cost and offer the tracking no.to us. We will minus 10% handling fee of the order total amount). The item must be returned to us in original condition.
4. If the product is returned due to the reason that customer didn't sign for it, further refund request will be deducted shipping fee and 10% of the order total amount as handling fee. Namely, partial refund will be granted for the situation above. Also, re-shipping will charge customer shipping and handling fee.